Privacy Policy

Last Updated July 2026

I am committed to protecting your privacy and handling your personal information with care, transparency and respect. This Privacy Policy explains how I collect, use, store and protect your data when you visit my website, contact me, or engage in counselling with me.

1. Who I Am

Kelly Anne Freeman

Counsellor / Psychotherapist

Practice address: 15A Nelson Road, London SE10 9JB

Website: kellyannefreemancounsellingservices.com

Email: contact@kellyannefreemancounsellingservices.com

I am registered with the ICO (Information Commissioner’s Office) and follow UK GDPR and the Data Protection Act 2018.

2. What Information I Collect

I collect only the information necessary to provide counselling safely and professionally.

When you contact me:

• Your name
• Your email address
• Any information you choose to include in your message

During therapy:

• Contact details
• Emergency contact information
• Brief notes to support your therapy
• Relevant background information you choose to share

When you use my website:

• Basic cookies required for site functionality
• Anonymous analytics (e.g., page views)
• No tracking cookies or advertising cookies are used.

3. How Your Information Is Used

I use your information to:

• respond to enquiries
• arrange appointments
• provide counselling safely and ethically
• maintain accurate records
• meet legal and professional obligations

I do not use your information for marketing, advertising, or profiling.

4. Confidentiality

Everything you share in therapy is confidential except in rare circumstances where I may need to break confidentiality to keep you or someone else safe. These situations include:

• serious risk of harm to yourself or others
• safeguarding concerns
• legal obligations (e.g., terrorism, money laundering)

I will always aim to discuss this with you first wherever possible.

5. How Your Information Is Stored

Your information is stored securely using password‑protected systems.

I keep:

• emails for as long as they are needed for communication
• therapy notes for seven years, as required by professional guidelines
• contact details only for the duration of therapy

After this period, information is securely deleted.

6. Sharing Your Information

I do not share your information with third parties unless:

• you request it
• I am legally required to
• there is a serious risk of harm

I do not sell or pass on your data for marketing.

7. Your Rights

Under UK GDPR, you have the right to:

• access your personal information
• request corrections
• request deletion (where appropriate)
• restrict processing
• withdraw consent
• lodge a complaint with the ICO

You can contact me at any time to exercise these rights.

8. Website Cookies

This website uses only essential cookies required for functionality and anonymous analytics.

No advertising or tracking cookies are used.

9. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

contact@kellyannefreemancounsellingservices.com